FAQs

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A listing of available dates and times for the Program will be posted when we have an opening date in sight and the Program usually kicks off the 2nd Saturday in December weather permitting. 

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A mid-session snack such as pretzels and goldfish will be provided, but students should eat a full breakfast or lunch before arrival so they can be energized for an exciting day. Students should bring a water bottle when possible, but we will also have beverages available for those who do not.

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There is no discount for the program including those who have their own equipment. 

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We understand life happens. Please fill out a reservation change form so we can reschedule your needs and free up your booking for other guests to attend. We require a 48 hour form your original booking date and time to guaranteed a reschedule of your visit. 

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Our team will be focusing this season on making check-ins and pickups quick and paperless to limit contact points and to get the kids on the hill and having fun as soon as possible!

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Sample Itinerary

Morning Sessions (Peak Days)
8:30AM Arrival and Check-In begins at the Children’s Learning Center
9:00AM Program Begins
9:15AM Students go outside for on-snow lesson with Instructor
11:00AM Snack break
11:20AM Students back outside for on-snow lesson with Instructor
12:20PM Students come inside to prepare for pickup
12:25PM Parents begin to arrive for pickup

Afternoon Sessions (Peak Days)
1:30PM Arrival and Check-In begins at the Children’s Learning Center
2:00PM Program Begins
2:15PM Students go outside for on-snow lesson with Instructor
4:00PM Snack break
4:20AM Students back outside for on-snow lesson with Instructor
5:20PM Students come inside to prepare for pickup
5:25PM Parents begin to arrive for pickup

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Select School Passes offer an option with Group Lesson for those 9 years and older. Group Lessons are available depending on ability at the times listed on the lessons page (see link here) and additional times are added such as when large school clubs arrive by bus. 

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Most School Club Passes are given to the advisors who pass them out on the buses first visit. Check with your Advisor for details if you are unsure. 

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Sunday is the beginning of a new week for Once-A-Week Passes. You could come on a Saturday and then again the next day (Sunday) for two times in one weekend, however you would not be able to return again until the following Sunday.

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You must properly enter your Promo Code to receive the price assigned to your Club. Most likely you have not entered it correctly (wrong code?) and then you must select the ADD button.  Additionally, you might be purchasing from the wrong Category. Please check your Price Sheet given to you buy your Club Advisor/Leader to make sure you are buying from the correct Category for your needs. 

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Once-A-Week School Club Passes can come  no matter if traveling with their Club on a bus or self-transporting even if on a different day. School Club Pass access starts the day after New Years Day and continues until the end of the season. No holiday or weekend restrictions.

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It's a very straight forward process but there are a couple unique questions to make sure you pass is associated with the correct club. See the following screencast for an example purchase for a buyer who already had created an account. Visit: http://www.snowtrails.com/club-example

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Nope,  if you don't use it you lose it! You may come once per week starting anew each Sunday. 

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No. Passholders have the benefit of showing up when they want w/o making a reservation within limitation of their pass. 

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For ages 6-18 years old who is part of a School Club and transports by bus, your Passes is valid beginning after New Year's Day through the End of the Season. Most School Clubs make 5 to 6 trips. You may self-transport any day (once per week) including weekends, if for any reason there is a week you were not able to come on the bus on your established day and to continue weekly use of your Pass after bus transportation has ended through the End of the Season.

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The Refund Option is for those who may want their money back (no credit) for unused or partially used Season Passes. Subject to the refund calculation, Snow Trails will refund based on the following conditions:
The Refund Option must be Added-On to your initial Season Pass purchase. 
One Refund Option product is required for each unique Season Pass purchased for that pass to qualify for the Pass Refund Option.  
The Refund Option commences with the purchase of a Season Pass and selection of the Pass Refund Option.
Notification of non use should be given to Snow Trails ASAP for maximum credit. 
The Pass Refund Option price is non-refundable under any circumstances and excludes Add-On Options.  Once-A-Week School Club Passes will be credited based on the number of times a scannable pass has been used multiplied by the All Day Peak Day lift ticket rate. Refund requests will not be accepted after March 31st of each season. All refunds are final and subject to Snow Trails discretion and approval.

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Your e-receipt includes information concerning uploading photos as well as waivers but you can also use the following link here, visit: www.snowtrails.com/pass-photo 

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Waivers are signed during the purchase process but you may have gotten and email stating you could not sign a waiver. This can occur for many reasons including creating the buyer account in the Childs name (children cannot sign their own waivers) or you had other adults in your order who you cannot sign for. You can check the status of your waivers at time by logging into your My Account. You can also sign a quick waiver here, visit: www.snowtrails.com/pass-agreement. Please allow 48 hours for to process them manually and update your records on site. 

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We classify School Clubs as schools that travel by bus on an assigned day. So although you might be in a club with your school you might not be an official School Club if there is no bus involved and these Q&A may not apply to your needs. 

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On Sunday morning. 

A. At Guest Services waiting to be picked up! If you don't have your waiver and photo on file you'll be required todo both of those when you arrive.

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No, passholders do not need reservations. 

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No, all Lift Tckets are by reservation and must be purchase online even on slower dates and times.

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All change requests must be made 24 hours in advance of your arrival time in our change portal at: www.snowtrails.com/change

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Most likely you have not selected the date of arrival as prices are different on different days. 

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Snow Trails believes in the best experiences possible. With high demand and limited capacity we allocate a limited number of spaces for Passholders as well as those who buy daily Area Lift Tickets. Traffic and maximum capacity can be limited by weather, days of the week, holidays, conditions and many other factors. 

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There is no waitlist. Tickets can become available when guests cancel or management may on occasion release more tickets at weather and traffic patterns develop. 

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There are no refunds when we are open and all change requests must be made 24+ hours advance.  Snow Trails seldom closes due to poor weather. We ski in rain, warm weather, cold weather…you name it. Make sure you check our Web Cams and Daily Snow Report for conditions. If we close for any reason we make attempts to reach out to those with reservations via email and text with information on reschedules and credit. 

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We suggest you buy the correct product ASAP and then send us an email with the Transaction Locator (under the bar code on our e-receipt) of the incorrect products and we’ll refund them.  If products are sold out reach out to us and we'll see what options we have. 

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The eMail should have links to your waiver but if not please check your e-receipt from your purchase on how to sign a waiver or you can sign one when you arrive. 

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As seen on the website, visit: https://www.snowtrails.com/footer/hours-of-operation also always check our daily Snow Report found at the top of the website. 

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No, it’s only valid only for the products listed on the voucher. 

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We offer no discount for Peak Days & Times (Holidays and Weekends) but there are some options through the week. Let us now what you need. 

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Just email them your e-receipt and they can check in with your reservation via the Transaction Locator. Please note they be required to sign waivers on site. We cannot split your purchase up. 

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We do NOT allow snow bikes but do permit Skates and vacations as long as they have metal edges. 

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We do not. The terrain around Snow Trails is not ideal for that and we cannot make snow off mountain. 

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See this link: https://www.snowtrails.com/footer/other-discounts

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Nope. As you have have seen or heard all daily Lift Tickets are by reservations and must be purchased online. To offer the best experiences possible we allocate so many tickets based on many variables and do sell out most Peak Days. Even for slower weekdays we require it to keep the policy consistent. 

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Regardless if you have a Season Pass or a Daily Lift Ticket you can obtain a Lift Ticket for those 5 years and younger at the ticket window or Rental Center when you arrive. 

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Equipment rentals come with boots and a ski (or board) and poles if skiing. We do not include helmets but they can be rented on site. We do not offer rental of clothing or goggles. 

A. No. We supply the tubes. We have adult and kid sizes including double tube. One person per tube.

A. No. One person per tube but we have child sized tubes and you can hold onto other tubes with the supplied handles.

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The minimum age for tubing participation is at the discretion of the parent or guardian. Only one person per tube but you can hold to their tube as you go down the hill. They must be old enough to stand up on the conveyor carpet that takes them back up the hill.  We have no requirements or recommendations for height, weight or age. It's at the guest discretion. There are no discounts for children. 

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It can happen...but it's very rare.

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No. Tickets are for two hours, but an "extra hour" can be purchased at a discounted rate afterwards if tubes are available. 

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No. They must be purchased separately. 

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No. There are several picnic tables and a patio you can watch from at the bottom of the slopes. 

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Yes. During Peak Days and when mother nature has everyone thinking snow! Our popular Glow Tubing sessions often sell-out quickly too. Buy online as soon as tickets go on-sale. 

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Great question! School cancelations due to snow usually come at the last minute and since we are not open through the week when school is in session we don't have staff available to work just for a few days when schools close due to weather nor get them on site at the last minute.

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Yes and no. Seating inside the Tubing Lodge and outside is very limited.  We have a Snowtubing Lodge with a snack bar and shared seating as well as a well lit patio, bench seats, picnic tables and a fire pit.

A. Dress the same way you would for a day of sled riding. Boots, gloves, hats and warm layer clothing you can remove if you start to get warm.

A. No, but if chose to wear one we wouldn't stop you!

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We have a Snowtubing Lodge directly at the Snowtubing Area that has snack bar with warm beverages, snacks candies and basic foods like hot dogs and pretzels. Just a short walk away in the Main Lodge is Joe's Place a full service cafeteria as well as the Last Run & Deli.

A. It's real snow but it may very well be man-made. Same science applies to man-made snow as real snow but we have some amazing technology to help make it efficiently when temperatures are favorable.

A. None! All we ask is that you be able to get into and exit the snowtube under your own power. From toddlers to grandparents we have guests of all ages and abilities enjoy the slopes.

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None. We have no requirements or recommendations for height, weight or age. It's at the guest discretion. Guests are required to be able to get in and out of the tube under their own power. 

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Most likely because we can make our own when conditions are favorable and mother nature is not helping. Please visit our SNOW REPORT at the top of the website for current status of our conditions and facilities. Our Season can run from mid December to mid March.

A. Yes, located in our Snowtubing Lodge at the base of the snowtubing slope.

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Yes but it must be consumed either at your vehicle or the Valley Lodge located away from the Tubing Area. The Snowtubing Lodge located at the base of the Snowtubing area is only available for dining with those who have purchased food at the Snack Bar.

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We do not offer a designated area for private or reserved space or offer any packages at our Snowtubing facility for such a need, but that's not to say we don't have parties, clubs, businesses and groups join us regularly for their special day. We ask that any features of a party such as cakes, games and opening gifts occur offsite. 

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We can open anywhere from the day after Thanksgiving to around the New Year depending on Mother Nature! We ask that you  join our Newsletter and  check our Snow Report for the latest information when conditions are favorable. Once we can start making snow it's often only days before we are ready to open!

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Yes, online only. Tickets cannot be purchased ahead of time at the ticket window.  Sessions Sell-Out Fast. Please Plan Ahead.  

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Snowtubing will continue during poor weather conditions including rain, snow, very cold and unseasonably warm temperatures. Please visit SnowTrails.com/Snow prior to your arrival to confirm we are open. Temporary Closing: In the event of a delay due to lightning, credit will be issued for sessions impacted by the temporary closing. We cannot move sessions back as this will impact those with later bookings. Cancellations: If Snow Trails has to close the facility for any reason refunds will be issued.

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No refunds will be issued for purchases made online. If the Tubing Park closes for an unforeseen reason we will work to resolve your booking needs. Rescheduling may be an option for those that contact us at least 48 hours prior to their date and arrival time. Credit in the form of a Gift/Value Card may be given in some cases, but there will be no refunds unless Snow Trails closes. There is no credit given to those who miss their reservation - quantities of snow tubes and time slots are limited, so missing your booking does not allow time for us to rebook it without advanced notice. For those who want to rebook at least 48 hours prior to arrival, please use the following online form, visit: www.snowtrails.com/change.

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Transfers: Reservations may be transferred to another person. Changes to Reservation Date: Transfers to another date are possible when availability exists and you have contacted us 48 hours in advance of your date and time. For all transfers and changes please use the following online form, visit: www.snowtrails.com/change.  You can only change your date prior to the beginning and we cannot split up your order. You can have another party simply check in under your name and Transaction Locator from your e-receipt. 

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There are no discounts available including groups or individuals such as military, student or senior. All purchases must be made online and there are no discounts online. 

A. No. We supply the tubes which are safer and more fun then your flexible flyer!

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Glow Tubing is nightly Thursday thru Sunday and Peak Day throughout the entire season. Glow Tubing starts at twilight every night that our Snow Tubing facility is open.  Our season  often runs from mid December through mid March, weather dependent.  

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Glow Tubing is Snow Tubing... it's just in the dark! All tickets purchased after dusk are for Glow Tubing. We have Glow Tubing each and every night that our Snow Tubing Facility is open... for the entire winter season!

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A Glow Tubing Ticket give you access to our Snow Tubing facility which consists of a special tube designed for use on snow as well as use of a conveyor lift for a ride to the top if the hill. Special lights  features make every Glow Tubing adventure a night to remember.  Amenities of the Snow Tubing facility include a lodge, snack bar, fire pit, bathrooms, picnic tables and well as access to our Main Lodge which includes additional dinning, two bar and two restaurants. 

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We do not. You can find area accommodations listed here. 

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Most likely yes! We have guests every week with different unique needs and seldom run into issues. If the guest can get from a vehicle to the edge of the snow we can get them into a tube. Someone will need to pull the guest to the conveyor carpet and they can ride up the carpet to transport to the top. Although we do not permit guests to ride in the tube up the hill we do permit it for our guests with unique needs, it's totally safe. Upon arrival, please inform staff of any issue that might restrict your party of enjoying the tubing experience, they will do their best to provide assistance and accommodate the situation to ensure everyone a safe and exciting time. 

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Tickets often go on sale in November with availability for all available dates from late December to late February. Additional dates and quantities may become available early and late season, as well as based on weather and cancellations. We will not announce a specific date or time of release. 

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Yes and no. When we are open to the public there is no special pricing or group considerations. Tickets must be purchased online and at full price and the system permits 15 ticket to be purchased at one time. We do offer Weekday Private Park Rentals that can accommodate large groups and are very cost effective when group sizes are in excess of 50+ people. 

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Yep. 

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When dates through late February are only showing it means we have not determined if weather and snow conditions will allow dates later in the season. Tubing often goes into early to mid March but we will not release those dates until confidence is high we can deliver on the reservations.