Pass & Ticket Terms and Conditions

Terms and Conditions

Season Pass Terms and Conditions

• Season Passes are valid from the opening of season to the conclusion of that season. 
• Most Season Passes require the Passholder to acquire an Area Lift Ticket each visit. Gold Passes are direct to slopes and have additional benefits. See product for details. 
• Season Passes DO NOT require advanced bookings. Simply show up at Guest Services, Ticket Window or Rental Center to redeem your Area Lift Ticket. 
• Season Passes have NO black out dates
• For Once-A-Week Passes a new week starts each Sunday. If a week is missed there is no roll-over or credit issued.
• Season Passes are a photo ID and may ONLY be used by the person named on the pass and in the photo.
• Only one ticket per day may be redeemed for those Season Passes that require a daily Area Lift Ticket
• Seasons Passes may be transferred by permission of Snow Trails staff and require up to 24 hours to process.

Season Passes Refund Policy 

• We offer no Refunds on Season Passes unless the Pass Refund Option is purchased concurrently with each unique Season Pass. 
• 100% refunded if unused or pro-rated based on usage. Subject to the refund calculation.
• The Refund Option commences with the purchase of an active Season Pass and selection of the Pass Refund Option.
• The Pass Refund Option price is non-refundable under any circumstances and excludes Add-On Options.
• All Season Pass pro rated refunds will be based on the number of times a scannable pass has been used multiplied by the regular Peak Day All Day Area Lift Ticket rate. 
• Refund requests will not be accepted after March 31st.
•   All refunds are subject to Snow Trails’ discretion and approval. All refunds are final.  
• Credit may be considered for those passes not picked up. If passes have been picked up our team will review usage and determine if any credit can be applied based on usage. All credit requests MUST be made by March 31st. 

Terms & Conditions for Snow Tubing Daily Tickets

• Refunds: No refunds will be issues for purchases made online.
• Transfers: Reservations may be transferred to another person. Please contact Guest Services [email protected] to make arrangements.
• Change/Credit: See below
• Resale: Tickets may not be purchased and resold by a business, club or group (for profit or non-profit) without express written consent. Personal transactions are permitted at or below face value. 
• Weather: Snow Tubing will continue during poor weather conditions including rain, snow, very cold and unseasonably warm temperatures. Please visit www.snowtrails.com prior to your arrival to confirm we are open.
• Temporary Closing: In the event of a delay due to lightening raincheck will be issued for sessions impacted by the temporary closing. We cannot move sessions back as this will impact those with later bookings.
• Discounts: No discounts can be applied for online purchases. Those wanting Group Discounts must contact Guest Services via [email protected] to make arrangements. Other discounts maybe be applied at the window based on availability.
• Cancelations: If Snow Trails must close the facility for any reason refunds will be issued.
• Waiver: A signed printed waiver is required for each participant. A link to a downloadable waiver will be provided in your email purchase confirmation.

 Terms & Conditions for Daily Ski Lift Tickets

• Refunds: No refunds will be issues for purchases made online. See below for Reservation Change/Credit Requests. Please see www.snowtrails.com/change for details. 
• Transfers: Reservations may be transferred to another person prior to your arrival. Please contact Guest Services via [email protected] to make arrangements.
• Changes to Reservation Date: See below
• Resale: Tickets may not be purchased and resold by a business, club or group (for profit or non-profit) without express written consent. Personal transactions are permitted at or below face value. 
• Discounts: No discounts can be applied for online purchases. Those wanting Group Discounts must contact Guest Services via [email protected] to make arrangements. Times and dates are very limited for Group Discount consideration.  Other discounts maybe be applied at the window based on availability.
• Cancelations: If Snow Trails must close the facility for any reason refunds will be issued. 
• Waiver: Acceptance of an online waiver is required for each participant. 

 Terms & Conditions for Reservation Change/Credit Requests

 The following policy applies to but is not limited to Snow Tubing Daily Lift Tickets, Skiing and Snowboarding Daily Lift Tickets, Let’s Get Started Packages as well as our Children’s Learning Center.

•  Snow Trails offers the opportunity to receive credit, in the form of a redeemable Electronic Voucher, if you need to change your Reservation.
• Snow Trails requires at least 24 hours of advanced notice to accept any credit requests for an eVoucher, which still allows time for our team to offer your Tickets back out to the public.
• Most of our products do sell-out during Peak Days, which include Holidays and Weekends.
• Credit requests within the 24-hour window, or after a Reservation date and time, may be denied by management based on Ticket demand.
• Visit: www.snowtrails.com/change to start your request.
• Once we have reviewed your request and assigned eVouchers to your eStore account, we will notify you of availability. eVouchers are valid to redeem for 365 days from the date of assignment.

Snow Trails Ski Area Grease & Lubrication Policy and Personal Items Policy For Equipment and Clothing

All of our lift machinery components undergo regular maintenance with oil and grease for optimal functionality, occasionally changing weather conditions can cause greasy/oily substances to fall from parts of the machine onto clothing. The lubrication component is an inherent risk of skiing and using lifts. Snow Trails is not responsible for any grease, oil or other lubricants on clothing or equipment while near or using a ski lift. Additionally, items including but not limited to clothing, equipment, backpacks, etc. that may get damaged on but not limited to lift chairs, tow ropes, park features and lane ropes is not the responsibility of Snow Trails.