FAQs: School Club Advisor

Clubs sanctioned and organized in a School and approved to visit Snow Trails with organized travel on defined dates usually by bus.  If you are interested in joining a School Club, please use this form: https://www.snowtrails.com/surveys/comments-questions

We have two types including:

Primary Club Advisor: The primary leader of the Club that handles all communication between Snow Trails and the School Club. They are expected to be present on most Club visits or defer to an Alternate Club Advisor when not available for all on-site needs. PCAs may receive a complimentary Advisor Pass in their name for access to the slopes.

Alternate Club Advisor: Not only a stand-in when the Primary Club Advisor is not available but is expected to be present on most Club visits and understand much of the responsibilities of the Primary Club Advisor. ACAs may receive a complimentary Advisor Pass in their name for access to the slopes.

Club Chaperone: These may be educators, friends, or parents assisting with the club for travel and on-site needs.They may only be assisting for one singular visit or may come every week. Chaperones may use the complimentary Chaperone Pass for slope access only on the day of the Club’s assigned visit.

Club Advisors may request a Club Sales Roster anytime to see who has purchased under their unique Club ID. PCAs should be reconciling the Club Sales Roster against their list of students who have reserved a seat on their bus. Please make your Sales Roster request in a new email to [email protected] with your Club ID in the subject such as: Roster Request Club X00MS.

Club Advisors may request named Advisor Passes for themselves and others. Additionally, they may request generic/transferable Chaperone Passes for those helpers on any given night the Club travels to Snow Trails. 



Here is how to get the process started...



1. Complete a request form for the quantity of Advisor Passes and the quantity of Chaperone passes you need to make your club a success. >>>https://www.snowtrails.com/school-rewards
2. Create your personal account in our eStore using the email address you listed for yourself on the Club’s Price Sheet. >>>https://snowtrails.connectintouch.com/login
3. Once our team has reviewed your request from Step #1 we will place Pass Vouchers on your eStore Account created in Step #2 and notify you that the Pass Vouches are available for Redemption or Transfer to others. 

Visiting, Rescheduling, and Holidays: School Clubs must attend by bus on the day Snow Trails and the Club have agreed upon and any changes must be approved by Snow Trails. Arrival times requested are simply for our planning purposes, but we do appreciate a text (or email) if you are arriving earlier or later than usual.

Note for School Clubs who visit on Mondays: Snow Trails must approve your visit on the MLK and President’s Day Mondays due to the high volume of holiday visitors. In most cases we will not permit the bus to arrive earlier than usual. We do not anticipate many issues as many schools are not permitted to transport on the holidays.

If for any reason your School Club must reschedule a visit, we will consider all options to reschedule your needs. These may include allowing a Club to come on a different night in the same week or twice the following week. Most reschedules are added onto the end of the Season, assuming bus availability permits the extension of the Club’s Season. We understand near the end of the season many other obligations with sports and music come into play!

Snow Trails Ski Patrol is a volunteer organization that works alongside the resort team to help create a safe and enjoyable experience for everyone on the hill. Patrol members focus on accident prevention by marking hazards and promoting slope safety, and they also provide prompt, professional emergency care if someone is injured.

For more information about Ski Patrol — including how to get involved — please visit: https://www.snowtrails.com/footer/ski-patrol 

To help us provide the best possible care, School Advisors are asked to connect with Ski Patrol at the start of each season. Advisors should share up-to-date contact information for their club and communicate any important details that could assist Patrol in the event of an injury. This may include relevant medical conditions or special instructions for students. Since each club’s needs can differ, keeping this information current is an important part of ensuring student safety.

If you have requested your Advisor and Chaperone Passes the next step is to create or login to our eStore via this link: https://snowtrails.connectintouch.com/login 
Visit your MY ACCOUNT page and select the SMART VOUCHER option to see those vouchers that are Active and Previously used. You may Redeem or Transfer the Advisor Pass Voucher(s) from here.  Also see our HOW TO VIDEO here.  NOTE: Chaperone passes are not assigned and will be handed out upon first visit. 

There are no direct phone lines or voicemails to Guest Services for Clubs. Email will remain our primary source of communication, with text messages used for more timely matters. We take great pride in our ability to answer emails in a timely fashion, with Clubs being one of our priorities. You can use this form here: https://www.snowtrails.com/surveys/comments-questions