FAQs: School Clubs

We classify School Clubs as schools that travel by bus on an assigned day. So although you might be in a club with your school you might not be an official School Club if there is no bus involved and these Q&A may not apply to your needs. 

Sunday is the beginning of a new week for Once-A-Week Passes. You could come on a Saturday and then again the next day (Sunday) for two times in one weekend, however you would not be able to return again until the following Sunday.

You must properly enter your Promo Code to receive the price assigned to your Club. Most likely you have not entered it correctly (wrong code?) and then you must select the ADD button.  Additionally, you might be purchasing from the wrong Category. Please check your Price Sheet given to you buy your Club Advisor/Leader to make sure you are buying from the correct Category for your needs. 

Once-A-Week School Club Passes can come  no matter if traveling with their Club on a bus or self-transporting even if on a different day. School Club Pass access starts the day we open for the season and continues until the end of the season. No holiday or weekend restrictions.

Select School Passes offer an option with Group Lesson for those 9 years and older. Group Lessons are available depending on ability at the times listed on the lessons page (see link here) and additional times are added such as when large school clubs arrive by bus. 

Passes are valid from opening day to the last day of the season and may be picked up at Guest Services anytime. With that stated MOST kids in the School Clubs that come by bus will not visit until their first bus ride and the Club Advisor will have their pass. Check with them on specifics. 

Nope,  if you don't use it you lose it! You may come once per week starting anew each Sunday. 

No. Passholders have the benefit of showing up when they want w/o making a reservation within limitation of their pass. 

Your e-receipt includes information concerning uploading photos or you can visit: www.snowtrails.com/pass-photo 

Your  Season Pass is valid from opening day of the season through  the end of the season. Most School Clubs make 5 to 6 trips by bus but you may self-transport any day (once per week) including weekends before or after your bus visits. If you miss a bus day for any reason you may self transport for that same week. 

The Refund Option is for those who may want their money back (no credit) for unused or partially used Season Passes. Subject to the refund calculation, Snow Trails will refund based on the following conditions:
The Refund Option must be Added-On to your initial Season Pass purchase. 
One Refund Option product is required for each unique Season Pass purchased for that pass to qualify for the Pass Refund Option.  
The Refund Option commences with the purchase of a Season Pass and selection of the Pass Refund Option.
Notification of non use should be given to Snow Trails ASAP for maximum credit. 
The Pass Refund Option price is non-refundable under any circumstances and excludes Add-On Options.  Once-A-Week School Club Passes will be credited based on the number of times a scannable pass has been used multiplied by the All Day Peak Day lift ticket rate. Refund requests will not be accepted after March 31st of each season. All refunds are final and subject to Snow Trails discretion and approval.

It's a very straight forward process but there are a couple unique questions to make sure you pass is associated with the correct club. See the following screencast for an example purchase for a buyer who already had created an account. Visit: http://www.snowtrails.com/club-example

For School Club Passes you should have signed a waiver for your student, spouse or yourself when prompted during the purchase process. You can always find the status of your WAIVERS by visiting your MY ACCOUNT page on the eCommere. Here you can sign waivers, print waivers or send them to other for signing if you were not permit to sign at the time of purchase. 

Most students who ONLY ride the buses starting after the first of the year only need a Once-A-Week pass. If you are going to visit more with friends and family you might be looking for an Everyday Pass. You can still get 20% Off per your deadline on our Standard Passes which include the Everyday options with and with our equipment rental as seen: www.snowtrails.com/Standard 

For Once-A-Week Passes they are good once each week.  If you miss your assigned night on the bus for any reason you can visit any other day that week with a new week starting each Sunday. 

No. Group Lessons are going off all day long and especially when School Clubs are here. Passholder's simply need to proceed to the back of the Rental Center and check in with our Snow Sports Instructors on where and when to meet for their Group Lessons. More information can be found on our lesson page as seen here: https://www.snowtrails.com/shared/lessons

The Equipment Rental option includes skis (or snowboard) and boots. ski also includes ski poles if needed. Helmets can be rented separately and all other gear to keep you prepared for the elements is on you! 

All Once-A-Week Season Passes (and other passes with restrictions)  become Everyday Season Passes starting the Sunday after Presidents' Day. This means you can come every day until the end of the season! If your Season Pass includes Rental Equipment this is included each visit, no additional cost. If your Season Pass includes Group Lesson you may get one per visit. 

There are various reasons why the buyer/parent could not sign a waiver at the time of purchase for student/child. These may include the students am 18+ years old or the buyer/parent didn't associate them correctly in the buy process. Regardless we have a 3rd form you can use to get a signed waiver over to our team for processing, visit: www.snowtrails.com/pass-agreement