FAQs: Snowtubing

Questions

  1. Are 2hr Tubing Tickets for Glow Tubing? I don't see Glow Tubing Tickets to buy.
  2. Can I buy Snow Tubing tickets ahead of time?
  3. What is included with a Glow Tubing Ticket?
  4. What days and times is Glow Tubing?
  5. Are there height or weight restrictions?
  6. What is the youngest age you recommend for snowtubing?
  7. Can my child ride down the hill in my lap?
  8. Do you do birthday parties?
  9. Can I get a discount?
  10. Does anyone ever fall out of a tube?
  11. Can I buy an all-day ticket for tubing?
  12. Do I need my own tube?
  13. Can I buy a skiing/tubing combination ticket?
  14. Do you ever sell out of tubes?
  15. Why isn’t the Tubing Park open on school snow days?
  16. Is there a place to watch if you are not tubing?
  17. What kind of clothing should I wear?
  18. Do you need a helmet to tube?
  19. What kind of food is available?
  20. When do you open? I don't see dates posted for December yet...
  21. Is the snow on your hill real or fake?
  22. Do I need experience as I’m not athletic?
  23. Do you have snow? How long is the season?
  24. Do you have restrooms?
  25. Can I bring my own food and beverage?
  26. Can I get a refund?
  27. What if it rains, or it's too warm or too cold?
  28. I cannot come now...can I change my date or give my tickets to a friend?
  29. Can I bring my own tube, sled... to go down the hill?
  30. Do you have overnight accommodations?
  31. I'm a person with disabilities...can I tube?
  32. When do Tubing Tickets go on sale for the season?
  33. Do you offer group discounts?
  34. Is the price the same for children and adults?
  35. Do I need a ticket to watch?
  36. When will late season dates be releases?
  37. I don't see early or late season Tubing tickets posted, where are they?
  38. Can children participate without their parents?
  39. How can I check if you are open?
  40. Will more tickets be released?
  41. Can you contact me if you release more tickets?

Answers

Q. Are 2hr Tubing Tickets for Glow Tubing? I don't see Glow Tubing Tickets to buy.
A.

Glow Tubing is Snow Tubing... it's just in the dark! All tickets purchased after dusk are for Glow Tubing. Dusk changes dramatically from early winter to midwinter to late winter, so determining what dusk is at any time is on you! We have Glow Tubing each and every night that our Snow Tubing Facility is open... for the entire winter season.

Q. Can I buy Snow Tubing tickets ahead of time?
A.

Yes, Reservations are required in advance and available online only. Tickets cannot be purchased ahead of time at the ticket window. Sessions Sell-Out Fast. Please Plan Ahead.  

Q. What is included with a Glow Tubing Ticket?
A.

A Glow Tubing Ticket gives you access to our Tubing Park, which consists of a special tube designed for use on-snow as well as use of a conveyor lift for a ride to the top of the hill. Special light features make every Glow Tubing adventure a night to remember. Amenities of the Tubing Park include a lodge, snack bar, fire pit, restrooms, picnic tables, as well as access to our Main Lodge which includes additional dinning, two bar, and two restaurants. 

Q. What days and times is Glow Tubing?
A.

Glow Tubing is nightly Thursday thru Sunday and Peak Days throughout the entire season. Glow Tubing starts at twilight every night our Tubing Park is open. Our season often runs from mid-December through mid-March, weather dependent.

Q. Are there height or weight restrictions?
A.

None. We have no requirements or recommendations for height, weight or age. It's at the guest discretion. Guests are required to be able to get in and out of the tube under their own power. 

Q. What is the youngest age you recommend for snowtubing?
A.

The minimum age for tubing participation is at the discretion of the parent or guardian. Only one person per tube but you can hold to their tube as you go down the hill. They must be old enough to stand up on the conveyor carpet that takes them back up the hill.  We have no requirements or recommendations for height, weight or age. It's at the guest discretion. There are no discounts for children. Note, children require signed waivers from their legal guardians to participate. 

Q. Can my child ride down the hill in my lap?
A. No. One person per tube but we have child sized tubes and you can hold onto other tubes with the supplied handles.
Q. Do you do birthday parties?
A.

We do not offer a designated area for private or reserved space or offer any packages at our Snowtubing facility for such a need, but that's not to say we don't have parties, clubs, businesses and groups join us regularly for their special day. We ask that any features of a party such as cakes, games and opening gifts occur offsite. 

Q. Can I get a discount?
A.

There are no discounts available including groups or individuals such as military, student or senior. All purchases must be made online and there are no discounts online. 

Q. Does anyone ever fall out of a tube?
A.

It can happen...but it's very rare.

Q. Can I buy an all-day ticket for tubing?
A.

No. Tickets are for two hours, but an "extra hour" can be purchased at a discounted rate afterwards if tubes are available. 

Q. Do I need my own tube?
A. No. We supply the tubes. We have adult and kid sizes including double tube. One person per tube.
Q. Can I buy a skiing/tubing combination ticket?
A.

No. They must be purchased separately. 

Q. Do you ever sell out of tubes?
A.

Yes. During Peak Days and when mother nature has everyone thinking snow! Our popular Glow Tubing sessions often sell-out quickly too. Buy online as soon as tickets go on-sale. 

Q. Why isn’t the Tubing Park open on school snow days?
A.

Great question! School cancelations due to snow usually come at the last minute and since we are not open through the week when school is in session we don't have staff available to work just for a few days when schools close due to weather nor get them on site at the last minute.

Q. Is there a place to watch if you are not tubing?
A.

Yes and no. Seating inside the Tubing Lodge and outside is very limited.  We have a Snowtubing Lodge with a snack bar and shared seating as well as a well lit patio, bench seats, picnic tables and a fire pit.

Q. What kind of clothing should I wear?
A. Dress the same way you would for a day of sled riding. Boots, gloves, hats and warm layer clothing you can remove if you start to get warm.
Q. Do you need a helmet to tube?
A. No, but if chose to wear one we wouldn't stop you!
Q. What kind of food is available?
A.

We have a Snowtubing Lodge directly at the Snowtubing Area that has snack bar with warm beverages, snacks candies and basic foods like hot dogs and pretzels. Just a short walk away in the Main Lodge is Joe's Place a full service cafeteria as well as the Last Run & Deli.

Q. When do you open? I don't see dates posted for December yet...
A.

We can open anywhere from the day after Thanksgiving to around the New Year depending on Mother Nature! We ask that you  join our Newsletter and  check our Snow Report for the latest information when conditions are favorable. Once we can start making snow it's often only days before we are ready to open! We do not release reservations for December until we have an opening date in sight and confidence is high. We often know about 7 days in advance of our opening day for the season. 

Q. Is the snow on your hill real or fake?
A. It's real snow but it may very well be man-made. Same science applies to man-made snow as real snow but we have some amazing technology to help make it efficiently when temperatures are favorable.
Q. Do I need experience as I’m not athletic?
A. None! All we ask is that you be able to get into and exit the snowtube under your own power. From toddlers to grandparents we have guests of all ages and abilities enjoy the slopes.
Q. Do you have snow? How long is the season?
A.

Most likely because we can make our own when conditions are favorable and mother nature is not helping. Please visit our SNOW REPORT at the top of the website for current status of our conditions and facilities. Our Season can run from mid December to mid March.

Q. Do you have restrooms?
A.

Yes, located in our Snow Tubing Lodge at the base of the Tubing Park.

Q. Can I bring my own food and beverage?
A.

Yes but it must be consumed either at your vehicle or the Valley Lodge located away from the Tubing Area. The Snowtubing Lodge located at the base of the Snowtubing area is only available for dining with those who have purchased food at the Snack Bar.

Q. Can I get a refund?
A.

No refunds will be issued for purchases made online. If the Tubing Park closes for an unforeseen reason we will work to resolve your booking needs. Rescheduling may be an option for those that contact us at least 24 hours prior to their date and arrival time. Credit in the form of a Gift/Value Card may be given in some cases, but there will be no refunds unless Snow Trails closes. There is no credit given to those who miss their reservation - quantities of snow tubes and time slots are limited, so missing your booking does not allow time for us to rebook it without advanced notice. For those who want to rebook at least 24 hours prior to arrival, please use the following online form, visit: www.snowtrails.com/change.

Q. What if it rains, or it's too warm or too cold?
A.

Snowtubing will continue during poor weather conditions including rain, snow, very cold and unseasonably warm temperatures. Please visit SnowTrails.com/Snow prior to your arrival to confirm we are open. Temporary Closing: In the event of a delay due to lightning, credit will be issued for sessions impacted by the temporary closing. We cannot move sessions back as this will impact those with later bookings. Cancellations: If Snow Trails has to close the facility for any reason refunds will be issued.

Q. I cannot come now...can I change my date or give my tickets to a friend?
A.

Transfers: Reservations may be transferred to another person. Changes to Reservation Date: Transfers to another date are possible when availability exists and you have contacted us 24 hours in advance of your date and time. For all transfers and changes please use the following online form, visit: www.snowtrails.com/change.  You can only change your date prior to the beginning and we cannot split up your order. You can have another party simply check in under your name and Transaction Locator from your e-receipt. 

Q. Can I bring my own tube, sled... to go down the hill?
A. No. We supply the tubes which are safer and more fun then your flexible flyer!
Q. Do you have overnight accommodations?
A.

We do not. You can find area accommodations listed here

Q. I'm a person with disabilities...can I tube?
A.

Most likely yes! We have guests every week with different unique needs and seldom run into issues. If the guest can get from a vehicle to the edge of the snow we can get them into a tube. Someone will need to pull the guest to the conveyor carpet and they can ride up the carpet to transport to the top. Although we do not permit guests to ride in the tube up the hill we do permit it for our guests with unique needs, it's totally safe. Upon arrival, please inform staff of any issue that might restrict your party of enjoying the tubing experience, they will do their best to provide assistance and accommodate the situation to ensure everyone a safe and exciting time. 

Q. When do Tubing Tickets go on sale for the season?
A.

Tickets often go on sale in November with availability for all available dates from late December to late February. Additional dates and quantities may become available early and late season, as well as based on weather and cancellations. We will not announce a specific date or time of release. 

Q. Do you offer group discounts?
A.

Yes and no. When we are open to the public there is no special pricing or group considerations. Tickets must be purchased online and at full price and the system permits 15 ticket to be purchased at one time. We do offer Weekday Private Park Rentals that can accommodate large groups and are very cost effective when group sizes are in excess of 50+ people. 

Q. Is the price the same for children and adults?
A.

Yep. 

Q. Do I need a ticket to watch?
A.

No. There are several picnic tables and a patio you can watch from at the bottom of the slopes. 

Q. When will late season dates be releases?
A.

When dates through late February are only showing it means we have not determined if weather and snow conditions will allow dates later in the season. Tubing often goes into early to mid March but we will not release those dates until confidence is high we can deliver on the reservations. 

Q. I don't see early or late season Tubing tickets posted, where are they?
A.

If you are hoping to buy prior to the start of season we only offer those dates that have high confidence we'll  be open which is from early January to the end of February. December and holiday dates will be released when we have an opening date in sight due to favorable weather while late season tickets are posted once we know we can extend the season in March. 

Q. Can children participate without their parents?
A.

Children are welcome to come but do require a signed waiver by their legal parent or guardian. We ask that parents use common sense in knowing if their child is mature enough to participate without their supervision. 

Q. How can I check if you are open?
A.

Although we post our hours of operation on the website this hardly tells the who store if the weather is not copperating and closures for Tubing (and Skiing alike) happen all the time. Although we will try to make reasonable attempts to notify those with reservations via email or text we do expect our guests to check the Daily Snow Report easily found via the STATUS bar at the top of our website before leaving home.

Q. Will more tickets be released?
A.

Maybe. Weather and traffic conditions can allow managment to release more tickets in the lead up to any given date but there is no  day or time of release nor do we announce it. Lastly, our Guest Services Team doesn't know if more will be released. Please check back. 

Q. Can you contact me if you release more tickets?
A.

No, we maintain no waitlist. You simply have to check back. 48 hours out is a good time to check as guests cancel for various reasons. 

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